Roles and Responsibilities:

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications

• Develop existing and custom applications within ServiceNow including integrations with other applications

• Hands-on experience in Service Catalog & Service Portal modules

• Create and use update sets between ServiceNow instances

• Design for and maintain a highly available and recoverable setting

• Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow

• Work with various teams to fully understand business functionality and areas of improvements.

• Provide support via troubleshooting, implementing bug fixes and root cause analysis

Technical





• Overarching understanding of ServiceNow Enterprise product suite

• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions

• Ability to apply business concepts into a technical solution.

• Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have.

• Experience in Python, Shell scripting

• Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB

• Ability to create reports using the standard reporting engine, plus metrics and SLAs

• Follow ServiceNow best practices (including scripting, security, implementation)

• Clear written and verbal communication skills

📌 Sr. Software Engineer (Mumbai)
🏢 Nomura Holdings
📍 Mumbai