City : Mohali
State : Punjab (IN-PB)
Country : India (IN)
Requisition Number : 47051
Job Title IT ServiceDesk Specialist
Reporting Line BEA Service Manager lead
Department: IT
Date JD prepared
Management Level:
Role Purpose Statement
• The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business ; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support . The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support
Key Interfaces: Internal - External
Internal: Internal: with all departments
External: Suppliers
Dimensions
Main Accountabilities
Key Performance Indicators (KPIs)
• Installation + configuration of recent equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP),
Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for NEtherland
• Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.
• Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software
• Patching, cabling supporting the DC team , Network Team
• Managing the Intune implementation and mobile telephony equipment for Switzerland
• Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
• Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
• Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
• Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
• Ensure that the services are delivered as per the agre
📌 Service Delivery Specialist (India)
🏢 Bunge
📍 India