A. Active Involvement in Network Deployment and Customer Coordination.
B. Providing Senior level technical support for network-related issues.
C. Planing, Documentations, SoP, Knowledgebase maintenance.
D. Involvement in the Network Architecutre and Reviews
This role involves a mix of Network Project Deployments and Tech Support, monitoring network performance, troubleshooting basic connectivity problems, and escalating complex issues to higher-level support teams to ensure minimal downtime and optimal system performance.
Requirements
• Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or related field.
• Relevant networking certifications (CCNA, CompTIA Network+, etc.) are preferred.
• 4+ years of experience in network projects, support or Networking helpdesk environment.
• Experience in handling tickets and working in an SLA-based environment is an advantage.
• Experiecne in Project Deployments, Documentations, SOPs etc
• Good understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, VLAN.
• Knowledge of LAN/WAN technologies.
• Good Knowledge of routers, switches, and firewalls.
• Basic troubleshooting skills for network connectivity issues.
• Solid problem-solving skills.
• Positive analytical thinking ability.
• Basic documentation skills.
• Good verbal and written communication skills.
• Customer-focused mindset.
Benefits
• Competitive salary package
• Performance-based incentives or annual bonus
• Annual salary review
• Paid sick leave
• Paid annual leave
• Public holidays
• Training on networking technologies
• Career growth opportunities to L2 / L3 Network Engineer
• Hands-on exposure to enterprise-level network environments