The breadth of the system and specialty skills needed has extended from just the main SN platform to also include specialized skills needed for Discovery, IntegrationHub, and new features such as UI Builder and App Engine Studio. It isnt if we need to handle these items, but can we do so with skill and at volume to keep up with requests for automation, integration, and new functionalities.

1. Key responsibilities

Design, develop and implement enhancements/fixes within ServiceNow

Ensure project and enhancement deployment as per conceptual design documentation and architecture

Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution

Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria

Responsible for administration, development and third tier support of ServiceNow

Build and maintain Service Catalogues inclusive of workflow and Orchestration

Create and maintain client scripts, business rules, UI Policies, widgets, etc. (JavaScript)

Troubleshoot and resolve any potential technical application issues

Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.)

Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments

Proactive, responsive and focused on anticipating future requirements and/or issues

Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.

Develop clear and concise technical/process documentation

Assist with application enhancements planning, testing and implementation

2.



Knowledge / Experience / Competenc i es Required

Relevant Knowledge and Experience:

Excellent interpersonal and presentation skills

Fluent in spoken and written English

5+ years experience as a ServiceNow Administrator

5+ years experience using JavaScript in ServiceNow

5+ years experience as an administrator for ServiceNow Catalogs and Portals

5+ years experience using web services in ServiceNow (REST and SOAP)

5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, etc)

Experience acting as the primary regression testing resource for a ServiceNow upgrade.

Strong understanding of the Users, Groups, Roles, Security Groups, and User Criteria implementation in ServiceNow.

Sound knowledge of industry standards and methodologies

Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Windows Operating Systems, Citrix, Systems Centre Suite of Products, Active Directory, Azure, Office 365, SharePoint, MS Teams

Ability to work with globally dispersed virtual teams across a number of disciplines

Experience with Employee Center Pro, IntegrationHub, Virtual Agent, ITSM, AES, HAM, HRSD, ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB, CSDM) highly desirable.

Personal Qualities/Behaviours:

Robust work ethic

Detail oriented and able to solve problems with efficient troubleshooting

Self-driven and takes responsibility

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 PARTNER CONSULTANT - JavaScript (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru