Regional Customer Quality Satisfaction Specialist. The CQS Role drives Customer Quality Satisfaction and FLS Quality Assurance through rapid Customer NCR / Complaint response and Customer Centricity. The CQS role is focused on understanding Customer Quality issues received through Intelex and assisting / facilitating the organization to resolve these issues. The CQS role supports the Sales / CRR Team (Customer Facing), and engages the Customer via FLS Sales / CRR Team guidance and collaboration.
Department description: The Regional Customer Quality Satisfaction Specialist will be part of a Global Quality Assurance Team supporting and improving Customer Satisfaction and FLS Quality across four Regions of the world.
Responsibilities
- Validate customer and internal issues (For BL s) and initiate NCRs and Kick-off Meetings (KOMs) with the relevant teams.
- Conduct training and provide guidance on Intelex reporting and complaint management processes.
- Participate in monthly business review meetings across the Region.
- Provide recommendations to management based on NCR investigation outcomes and lessons learned.
- Lead weekly review meetings with stakeholders managing customer complaints to track progress, discuss challenges, and ensure timely closure.
- Communicate NCR progress and investigation updates to customers based on feedback received from internal teams.
- Support and participate in initiatives in collaboration with FLS teams.
Requirements
- A Senior Individual Contributor - who applies advanced knowledge of job area typically obtained through advanced education and/or technical education as well as work experience.
- 3 to 5 years Industry experience.
- Positive people and interpersonal skills
- Team work essential.
- Read and Understand Specifications and Drawings
- Good Computer skills / Microsoft Suite.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Region Customer Quality Satisfaction Specialist (Chennai)
🏢 Flsmidth
📍 Chennai
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