Job Summary:

The Clinical Specialist serves as the key clinical expert and liaison between the company and healthcare professionals. This individual provides in-depth training, product demonstrations, and post-sales clinical support for physiotherapy and rehabilitation equipment. They ensure effective product utilisation and drive customer satisfaction by supporting clinical outcomes.

Key Responsibilities:

1. Clinical Training & Support

- Conduct hands-on training sessions and workshops for clinicians, therapists, hospital staff and sales team.
- Provide on-site and virtual product demonstrations during pre-sales and post-sales phases.
- Offer clinical guidance on equipment setup, protocol customisation, and integration into therapeutic regimens.
- Support on boarding of new customers and ensure successful product adoption.

2. Sales Enablement

- Assist the sales team with product presentations and answering clinical queries during sales meetings.
- Collaborate on tender documentation by offering clinical justification and evidence-based data.
- Participate in trade shows, conferences, CME and product launches.

3. Customer Relationship Management

- Develop and maintain strong relationships with key clinical stakeholders and decision-makers.
- Act as the primary point of contact for clinical feedback, troubleshooting, and advanced usage queries.




- Monitor and ensure customer satisfaction and long-term retention.

4. Clinical Research & Education

- Support ongoing clinical studies, case reports, and collection of outcome data.
- Organize and deliver educational content for workshops, webinars, and continued medical education (CME) events.
- Stay updated on latest rehab trends, treatment protocols, and competitor technologies.

5. Internal Collaboration

- Work closely with product managers and R&D; teams to provide feedback for product improvements.
- Help develop training materials, user manuals, and clinical protocols.
- Collaborate with marketing to create evidence-based content and case studies.

Qualifications:

- Education: Bachelors or Master’s degree in Physiotherapy (BPT / MPT); specialization in neuro/ortho/cardio rehab is a plus.
- Experience: 2–5 years clinical experience in physiotherapy or rehabilitation; prior industry or product training experience preferred.

Key Skills:

- Robust understanding of physiotherapy principles and rehabilitation techniques.
- Excellent presentation, communication, and interpersonal skills.
- Ability to train, motivate, and influence clinicians and therapists.
- Willingness to travel frequently (local and national).
- Problem-solving mindset with customer-centric attitude.
- Proficient in Microsoft Office and basic digital tools.

📌 Clinical Specialist (Mumbai)
🏢 Cnergy Incorporation
📍 Mumbai