Job Summary

We are looking for an Email and Chat support to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring valuable written English communication and good customer-handling skills.

Job Type Work Mode

Fulltime conversion based on performance

Work Mode: Work From Office

Shift: Night Shift / Rotational Shift

Working days: Rotational Week off

Key Responsibilities

- Handle customer queries through email and chat
- Understand customer concerns and provide accurate solutions.
- Maintain professional and courteous communication.
- Resolve queries within the defined turnaround time.
- Escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.

Requirements

- Any Graduate; Freshers can apply.
- Good written and verbal communication skills.
- Strong English reading and writing skills.
- Good typing and computer skills.




- Ability to multitask and handle multiple customer conversations.
- Customer-focused attitude and good problem-solving skills.
- Willingness to work in UK/US rotational shifts.
- This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.

Interview Process

- L1 Round: English written Communication Assessment
- L1 Round: Mock Chat
- L1 Round: Typing Test
- L2 Round: Project Manager
- L3 Round: HR Manager
- Please carry updated resume (Please write Sharmila Balaji on the top of the CV).
- Valid Photo ID

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Email and Chat Support - International Professional (Chennai)
🏢 TechGlora
📍 Chennai