- Manage and resolve accounts receivable issues, including denials and write-offs.
- Conduct thorough analysis of patient records and billing information to identify trends and areas for improvement.
- Develop and implement effective strategies for reducing denial rates and improving cash flow.
- Collaborate with internal teams, such as medical billing and customer service, to resolve complex billing issues.
- Stay up-to-date with industry regulations and changes in healthcare policies that may impact revenue cycle management.
- Provide exceptional customer service to patients and their families, responding promptly to inquiries and resolving concerns.
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