Job Summary

What you can look forward as Application/Production Support Engineer:

Responsibilities

- Data Onboarding Excellence
- Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
- Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements

- Technical Support & Issue Resolution

- Resolution of complex L2 data ingestion and SQL issues within defined SLA
- Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues

- Process Improvement & Scalability

- Identification and elimination of recurring onboarding/data issues (root cause driven)
- Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect

- Documentation & Knowledge Management

- Uptodate onboarding documentation, troubleshooting guides, and SQL templates
- Structured knowledge base enabling faster resolution and onboarding





- CrossFunctional Collaboration

- Clear escalation and resolution of product defects with Development/Product teams
- Feedback loops translating customer/data issues into product improvements

Your profile

- Bachelor degree in Engineering Domian(BE/BTECH)/Ang degree with Min 4-8 Yrs in Application/Production Support Engineer using SQL SERVER
- Willing to work in European shifts
- Knowledge and expertise in:
- Master data management systems such as SQL server, Profisee, and Informatica MDM.
- Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
- Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
- Contemporary Linux distributions and Bash are an advantage

- Proven ability to identify inefficiencies and drive process improvements. Solutionoriented with capability to challenge existing processes and propose optimizations

📌 Application/Production Support Engineer(SQL, Bash, Log Analysis) (Chennai)
🏢 ZF
📍 Chennai