Job Summary

Ready to take your career global

Make your mark at one of the biggest names in payments. We re looking for a Service Delivery Manager - P3 to join our ever-evolving SRE Team and help us unleash the potential of every business.

Responsibilities

- Act as the primary point of contact for application and production support activities.
- This role is of Individual contributor, you will not be handling any team
- Monitor application health, system performance, and service availability.
- Analyze, troubleshoot, and resolve incidents, service requests, and production issues within SLA timelines.
- Coordinate with development, infrastructure, database, and vendor teams to drive issue resolution.
- Lead root cause analysis (RCA) for major incidents and ensure preventive actions are implemented.
- Manage change, release, and deployment activities across environments.
- Review system alerts, logs, and monitoring dashboards to proactively identify risks.
- Ensure compliance with ITIL processes including Incident, Problem, Change, and Service Request Management.
- Maintain operational documentation, knowledge articles, runbooks, and support procedures.
- Track service metrics, KPIs, and prepare operational reports for stakeholders.




- Support disaster recovery (DR) exercises and business continuity activities.
- Mentor junior analysts and provide technical guidance to the team.
- Participate in on-call support, weekend releases, and critical production activities as required.
- Drive continuous service improvement initiatives to enhance system stability and customer satisfaction.

What you bring

- Solid experience in Application Support / Production Support.
- Hands on experience of AWS / Devops Tools for Production support tasks
- Knowledge of ITIL processes and Service Management.
- Experience with ServiceNow, Cloud Dashboard or similar ticketing tools
- Understanding of Linux/Unix, Scripting, SQL, DB2, APIs, and cloud platforms
- Excellent troubleshooting and analytical skills.
- Strong stakeholder management and communication skills.
- Ability to handle high-priority incidents and work in a fast-paced environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Delivery Manager (Linux, AWS, SQL, ITIL) (Bengaluru)
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