JD- SME/Account Manager

Role: SME - Tower & Telecom Domain

Designation: Program / Account Manager

Company: Infozech Software Pvt. Ltd.

Location: Customer Location (Onsite)

Role Summary

Infozech is seeking an experienced Tower & Telecom Domain SME to work onsite at a customer location as a Program / Account Manager. The role combines domain expertise, delivery ownership, and customer relationship management to ensure successful program execution and high customer satisfaction.

Key Responsibilities

- - Own end-to-end program delivery for assigned customer account(s)
- Act as primary SPOC for the customer on delivery, planning, and escalations
- Manage governance, reviews, risks, and SLAs
- Provide tower/telco domain expertise across tenancy, lease, O&M;, billing, and reconciliation
- Experience of NOC/TOC operations will be added advantage
- Translate business needs into functional requirements for Infozech solutions
- Coordinate with internal product, engineering, QA, and support teams
- Support UAT, go-live,



and post-production stabilization
- Identify opportunities for account growth and solution expansion

Required Skills & Experience

- - 8-10 years experience in Tower / Telecom domain
- Robust understanding of tower and telecom operations
- Experience in Program / Account Management roles
- Excellent stakeholder management and communication skills
- Ability to work independently at customer location
- Exposure to OSS/BSS or tower management systems preferred

Qualifications

- - Engineering / Management degree preferred
- Prior experience as SME, Delivery Lead, Program Manager, or Account Manager

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SME - Program Manager (New Delhi)
🏢 Infozech Software
📍 New Delhi