Job Summary

We are seeking a highly organized and detail-oriented Senior Order Management Associate to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution. As a senior member of the team, you will also play a key role in optimizing current processes and mentoring junior associates.

Responsibilities

- Order Processing Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems.
- Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.
- Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors.
- Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers.
- Data Integrity Reporting: Maintain accurate customer and transaction data across all systems.



Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.
- Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.

Requirements

- Minimum 5 years of ideally within SaaS, FMCG, or Financial Services industries.
- Demonstrated history of engaging at a senior sales management level to resolve account issues.
- Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
- Proven ability to manage a complex, high-value portfolio independently.
- Detail-oriented with strong organizational and time-management skills.
- Fluency in a second language (native/mother tongue or equivalent to English) is a strong advantage.
- Hands-on knowledge and practical usage of Oracle and Tesorio highly valued.
- Experience working in a fast-paced, high-growth SaaS workplace.
- Bachelors degree in Finance, Accounting, Business, or a related field (preferred, not required).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Order Management Associate (Pune)
🏢 Coupa
📍 Pune