Job Summary

Insurity's Next Support Engineer will be a hands-on, customer-focused technical support professional who investigates and helps resolve production issues across assigned Insurity products. This role combines ticket ownership and escalation judgment with product configuration, component knowledge, and technical troubleshooting.

This role is expected to work during U.S. Eastern Time (ET) business hours.

Responsibilities

- Triage incoming tickets, identify billable work, determine when escalation is required, and follow issues through resolution.
- Provide day-to-day support for low- to medium-complexity customer issues and requests.
- Use SQL or similar query tools, application and platform logs, troubleshooting tools, and debugging utilities to investigate reported issues.
- Use Kubernetes and GitOps workflows to monitor deployments, review operational behavior, and support issue investigation.
- Apply basic product configuration knowledge to investigate issues involving core components, workflows, business rules, and integrations.
- Use PHP, C#, PowerBuilder, Angular, TypeScript, etc. knowledge to investigate defects, gather relevant evidence,



and communicate findings for further resolution.
- Provide first-level technical troubleshooting and assist with functional and technical root-cause analysis.
- Execute or coordinate approved data-maintenance scripts and support quality audits with the appropriate teams.
- Support customer-facing production issues through explicit communication, effective handoffs, and coordination across applicable time zones.
- Communicate with Product Management, Software Engineering, and other internal teams.

Qualifications

The ideal candidate communicates clearly, documents work accurately and performs effective handoffs to help customers and internal teams reach timely resolutions.

Key Skills

- SQL
- Kubernetes
- GitOps
- PHP
- C#
- PowerBuilder
- Angular
- TypeScript
- Root-Cause Analysis

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Engineer (Noida)
🏢 Insurity
📍 Noida