Role & responsibilities

- Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered.
- Defining and executing manual and automation testing strategy.
- Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
- Keep raising the bar and standards of all the quality processes with every project.
- Identifying best practices & tools in the industry and adopting them from time to time.

Preferred candidate profile

- 0-2years of experience in a product support or technical support role.
- Excellent verbal and written communication skills.
- Solid problem-solving skills, with the ability to troubleshoot and find workable solutions.
- Ability to prioritize tickets based on urgency and business impact, with attention to detail.
- Self-motivated and eager to learn and adapt to new technologies.




- Basic understanding of RESTAPIs and their functionality.
- Willingness to work in rotational shifts, even on weekends

Good-to-Have

- Knowledge of SQL, with the ability to write basic queries.
- Hands-on experience with ticketing systems like Fresh desk, Jira, Zendesk, or ServiceNow.
- Ability to write simple scripts in languages like Python to automate repetitive tasks or improve troubleshooting efficiency.
- Experience in working closely with customers to resolve issues and build strong relationships through effective communication.
- Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for products hosted on cloud infrastructure.
- Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks.

📌 Product Support Engineer (Mumbai)
🏢 Baldor Technologies
📍 Mumbai