Role & responsibilities

- Provide L1/L2 application support for lending applications and loan processing systems.
- Monitor loan origination, loan servicing, repayment, disbursement, and collection workflows.
- Troubleshoot application issues related to loan applications, credit checks, eligibility, interest calculations, EMI schedules, and repayment processing.
- Analyze application logs and execute SQL queries to investigate production issues.
- Handle incidents, service requests, and change requests using ticketing tools such as ServiceNow or Jira.
- Coordinate with development, QA, infrastructure, database, and business teams to resolve issues.
- Support batch jobs, scheduled processes, API integrations, and third-party system interfaces.
- Investigate transaction failures, payment discrepancies, and data mismatches.
- Perform root cause analysis (RCA) and prepare incident reports.
- Monitor SLAs and ensure timely resolution of production incidents.
- Support application releases, deployments, patches, and post-deployment validation.
- Maintain support documentation, troubleshooting guides, and knowledge base articles.
- Follow banking security policies, data privacy requirements, and change management procedures.

📌 Application Support Engineer-Immediate Joiner-Mumbai
🏢 Clover Infotech
📍 Mumbai