Position:

Assistant Manager / Manager - Banking Operations Trainer

Location:

Chennai

Shift:

Candidate should be flexible to work in global shifts.

Experience:

8+ Years

Role Overview:

We are seeking an experienced Banking Operations Trainer responsible for delivering end-to-end process training, refreshers, onboarding programs, and continuous learning initiatives for international banking operations teams.

The ideal candidate should possess robust domain expertise in one or more banking verticals with the ability to train large teams and drive operational readiness.

Key Responsibilities

Deliver training programs for Banking Operations employees

Design and update training content, SOPs, process documents and assessments

Conduct induction training for new hires

Facilitate process certification programs

Drive knowledge management initiatives

Partner closely with Operations, Quality and Clients

Conduct TNI (Training Need Identification)

Support process transitions and new project migrations





Track training effectiveness and certification scores

Coach floor employees to improve productivity and quality

Preferred Banking Domain Experience

Candidates with experience in any of the following domains are encouraged to apply:

- KYC
- AML
- CDD
- EDD
- Transaction Monitoring
- Mortgage Operations
- Retail Banking
- Commercial Banking
- Corporate Banking
- Lending Operations
- Loan Servicing
- Trade Finance
- Payments & SWIFT
- Reconciliation
- Fund Accounting
- Custody Operations
- Securities Operations
- Capital Markets
- Wealth Management
- Investment Banking Operations

Desired Skills

End-to-End Banking Process Knowledge

Training Delivery

Content Development

Learning Management Systems

Stakeholder Management

Excellent Communication Skills

Process Transition Experience

Team Management'

Interested candidates can apply with there Updated resume

📌 Training Manager - International Banking Operations (Chennai)
🏢 DATAMARK BPO SERVICE
📍 Chennai