Key Skills: IAM, Provisioning, Servicenow ticketing, Sailpoint, Production Support

Roles and Responsibilities:

- Provide day-to-day operational support for IAM processes and SailPoint identity management solutions.
- Perform user provisioning, deprovisioning, account creation, account modification, and access revocation activities.
- Manage access requests, identity lifecycle events, password-related issues, and access discrepancies.
- Use ServiceNow to manage incidents, service requests, ticket tracking, escalations, and resolution updates.
- Troubleshoot provisioning failures, account synchronization issues, and SailPoint-related access problems within defined SLAs.

Skills Required:

- 3 - 6 years of experience in IAM support, SailPoint administration, technical support, or identity operations.




- Hands-on experience with Identity and Access Management operations and support.
- Practical experience with SailPoint identity governance and access management solutions.
- Experience handling user provisioning and deprovisioning, account lifecycle management, and access revocation.
- Experience using ServiceNow for incident management, service requests, and ticket resolution.

Positive to Have:

- Experience providing production support for IAM or enterprise access management platforms.

Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.

📌 Analyst-Sailpoint (Hyderabad)
🏢 Careernet
📍 Hyderabad