Reporting To: Cluster Manager / City Manager

Experience Required: Minimum 3 years as a Store Manager

About Aramya

Our vision is to build some of the worlds most loved fashion and lifestyle brands — and enable people to express themselves.With a rapid-moving team driven by creativity, technology, and customer obsession, we’re building a movement that celebrates every woman’s unique journey.We’re well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we’re operating at a 120 Cr ARR and scaling fast.As we expand across India, launch new stores, and roll out fresh collections weekly, we’re reimagining what modern ethnic wear can look and feel like — inclusive, comfortable, stylish, and accessible.

About the Role:

We are looking for a highly responsible and driven Store Manager to lead one of our fashion retail stores. This person should have strong ownership, great people skills, and the ability to manage day-to-day operations while delivering exceptional customer service.

You’ll play a key role in driving sales, managing stock, training your team, and maintaining store standards. The role requires someone who thrives in a fast-paced, ever-evolving start-up environment.

Key Responsibilities (KRAs):

- Maintain stock levels above 95% availability and limit discrepancies to less than 1%.
- Lead the team in achieving daily and monthly sales targets, AOV, UPT, and NPS goals.




- Maintain store appearance: clean, organized, steam-ironed garments, functioning trial rooms, etc.
- Ensure all staff are in uniform, well-groomed, and wearing name badges.
- Conduct daily morning and closing huddles to track performance and motivate the team.
- Plan staff rotation and weekly offs carefully, ensuring operational balance.
- Refresh stock regularly and ensure timely scanning and display.
- Resolve customer and employee issues calmly and professionally.
- Ensure mystery audit scores are above 80% (especially in Q2).
- Limit team attrition to below 15% annually by fostering a positive work culture.
- Create a roster that aligns with team strengths (e.g., don’t schedule SM and biller off on the same day).
- Report and escalate any maintenance or operational issues proactively.
- Train and develop the team regularly based on individual strengths and weaknesses.

Key Competencies:

- Excellent customer service and communication skills
- Strong leadership and team management
- Problem-solving and decision-making ability
- High level of ownership and accountability
- Familiar with Point of Sale (POS) systems
- Can multitask and adapt quickly to new changes
- Presentable with a professional appearance

Key Performance Indicators (KPIs):

- NPS (Net Promoter Score)
- Sales Achievement – Daily and Monthly
- Stock Availability – 95%+
- Mystery Audit Score – 80%+
- Team Retention – Below 15% attrition annually

Growth Path:

1. Store Manager

2. Cluster Manager (managing multiple stores)

3. City Manager

4. Area Manager

5. Regional Head

6. India Head

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