- Work Mode Work From office
- Candidate expectations & Responsibilities :17+ years of experience in Collections, BPO, or Contact Centre operations.
- Proven experience in solutioning, presales, and client engagement for Finance, Collection pursuits Strong exposure to global collections operations and transformation initiatives.
- Should have led due diligence, client presentations and ability to articulate business value proposition and revenue realization in relation to business case.
- This pivotal role will serve as a Lead Solution Architect for Collections, driving end-to-end presales and solutioning across both proactive and reactive pursuits.
- The role will lead global collections engagements, owning solution strategy, client engagement, and transformation roadmap design focused on recovery optimization, DSO reduction, and operational efficiency.
- Lead end-to-end solution design for collections engagements (B2B & B2C lifecycle) Define future-state operating models (people, process, technology, location) Assess regulatory & compliance requirements across geographies
- Develop data-driven strategies (segmentation, prioritization, next-best-action) Suggest Improvement areas for key KPIs: DSO, CEI, roll rates, recovery rates Drive automation (workflows) and AI-led collections solutions Define transition roadmap (KT, OJT, stabilization)




- Define governance, dashboards, and performance reporting End-to-end lifecycle management (pre-delinquency to recovery) Credit risk, dispute resolution, and cash application linkage KPI-driven delivery (DSO, CEI, Cure %, Promise-to-Pay adherence)
- Advanced analytics and segmentation strategy Regulatory compliance across markets AI-led collections (predictive, next-best-action)
- Process automation and workflow orchestration Omni-channel engagement strategy
- Knowledge of Various Collections Platforms (Get Paid, HI Radius etc.) Assess regulatory and compliance aspects relevant to collections (global markets)
- Build FTE models, effort estimates, productivity assumptions, and pricing constructs.
- Own RFP/RFQ responses, solution narratives, and client presentations.
- Collaborate with sales, delivery, and technology teams for integrated solutioning.
- Support GTM strategy and proactive deal origination.
- Leverage analytics for performance insights and continuous improvement.Flexible with shift timings .
- Mandatory Skills CX Collections solutions ,CX Solutions architect, solutioning, presales, RFI, RFQ, RFX, Collections ,CX Solutioning Valuable to have CX Solutions architect, CX related certification.

📌 AGM / AVP - CEM Solution Architect Collection (Mumbai)
🏢 Golden Opportunities
📍 Mumbai