Job Summary

This role requires working from the office during assigned day and night shifts, as per business requirements.

Support a 24x7 operational model, including rotating shifts (including weekends).

Key Responsibilities

- Communicate with Japanese clients, stakeholders, and team members through email, calls, and meetings.
- Translate and interpret Japanese English/other business communications as required.
- Understand and prepare Japanese business documents, reports, and presentations.
- Support Japanese projects and coordinate with Japan-based teams.
- Handle business conversations and provide accurate communication support.
- Maintain qualified Japanese language standards and cultural awareness.

Role Overview

As a Customer Relationship Specialist, you will focus on maintaining and strengthening day-to-day relationships with assigned customers by ensuring consistent, reliable, and responsive engagement across the service lifecycle. Your role will support customer satisfaction by coordinating requests, tracking commitments, and helping customers navigate processes and teams within Kyndryl. Success in this role is demonstrated through accurate follow-through, clear documentation, and positive customer feedback.

What you will do

- Act as a primary point of contact for assigned customers for non-technical, relationship-based interactions
- Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses




- Track customer issues, actions, and commitments using approved systems and tools
- Monitor service activities and follow up on open items to closure
- Prepare customer updates, summaries, and status communications using clear and consistent language
- Support customer meetings by capturing notes, actions, and next steps
- Identify patterns in customer inquiries and escalate recurring issues using defined processes
- Contribute to customer satisfaction by ensuring accuracy, responsiveness, and follow-through

Qualifications

Required Technical and Professional Expertise

- JLPT N1 preferred / N2/N3 minimum.
- 5+ years experience
- Strong Japanese reading, writing, listening, and speaking skills.
- Good English communication skills.
- Ability to understand Japanese business etiquette and workplace culture.
- Strong communication, coordination, and interpersonal skills.
- Relevant experience working with Japanese clients or teams is an advantage.

Preferred Professional Experience

- Candidates with JLPT N1 and practical Japanese business communication experience will be preferred.
- JLPT N2 candidates with strong speaking and communication skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Japanese Language Expert (Gurugram)
🏢 Kyndryl
📍 Gurugram