- Handle inbound and outbound calls professionally.
- Provide accurate information regarding fertility treatments, consultations, and procedures.
- Capture and update patient information in CRM systems.
- Schedule appointments and coordinate with clinic teams.
- Follow up with prospective and existing patients.
- Maintain confidentiality of patient information.
- Achieve process quality and productivity targets.

Candidate Requirements

- Graduate or Undergraduate with relevant customer service experience.
- Comfortable handling sensitive healthcare-related conversations with professionalism and empathy.
- Ability to work in a target-driven environment.
- Basic computer and CRM knowledge preferred.

Important Job Requirement

As this role supports patients seeking fertility and reproductive healthcare services, candidates must be:

- Comfortable discussing male and female reproductive health topics in a professional and respectful manner.




- Comfortable using and explaining medical and fertility-related terminology, including terms such as sperm, eggs (ova), embryo, IVF, IUI, fertility treatment, reproductive health, and other related concepts.
- Able to communicate sensitive medical information with maturity, professionalism, and confidentiality.
- Comfortable interacting with patients from diverse backgrounds regarding personal health concerns.

Skills Required

- Solid communication and listening skills.
- Empathy and patient-centric approach.
- Professional telephone etiquette.
- Problem-solving ability.
- Attention to detail and data accuracy.

Preferred Experience

- Experience in healthcare, IVF, fertility, medical BPO, healthcare customer service, or patient support processes will be an added advantage.

📌 Customer Care Executive (Bengaluru)
🏢 Vindhya e infomedia
📍 Bengaluru