We are looking for an experienced and result-oriented Outbound Call Manager to manage outbound calling operations, lead a team of telecallers, and achieve business targets. The ideal candidate should have robust communication, leadership, and sales skills.
Key Responsibilities:
- Manage daily outbound calling operations and ensure targets are achieved.
- Lead, train, and motivate a team of telecallers.
- Monitor call quality, team performance, and conversion rates.
- Develop calling strategies to improve lead conversion and customer engagement.
- Track daily, weekly, and monthly sales targets and prepare performance reports.
- Handle escalated customer queries and support the team in resolving issues.
- Ensure proper follow-ups with leads and maintain accurate customer records.
- Coordinate with sales and other departments to improve overall performance.
- Ensure the team follows company policies and calling guidelines.