Job Title: Receptionist / Front Desk Executive

Organisation: Shankar Jyoti Netralaya (SJN)

Location: Rajendra Nagar, Patna

Employment Type: Full time

About the Role

We are looking for a polite, organised, and dependable receptionist to manage our hospital’s front desk. The candidate should make patients feel welcome, maintain accurate records, and coordinate with hospital teams to ensure a smooth patient experience.

Key Responsibilities

- Welcome patients and attendants courteously and guide them through registration and consultation.
- Register patients accurately in the hospital software and verify their contact details.
- Manage appointments, walk-in registrations, and patient queues.
- Answer calls and enquiries clearly and professionally.
- Explain consultation fees, hospital timings, and the next steps in the patient’s visit.
- Collect authorised payments, issue receipts, and reconcile collections at the end of the shift.
- Coordinate with optometrists, doctors, counsellors, and other departments.
- Keep patients informed about waiting times and delays.
- Assist elderly patients, people with disabilities,



and others who need additional support.
- Handle concerns calmly and escalate unresolved issues to the OPD supervisor or hospital manager.
- Maintain patient confidentiality and keep the reception area organised.
- Complete pending-work and payment handovers accurately between shifts.

Qualifications and Skills

- Minimum qualification: Class 12; graduates preferred.
- Previous experience in hospital reception, customer service, or front desk operations preferred. Suitable freshers may also apply.
- Clear communication in Hindi; basic English preferred.
- Basic computer knowledge and willingness to learn hospital software.
- Accuracy in data entry, billing, and payment handling.
- Patience, punctuality, professional presentation, and the ability to remain calm during busy OPD hours.
- Willingness to work rostered shifts, including Sundays, with weekly offs as scheduled.

Salary: Based on experience and suitability.

To Apply: Send your CV with your contact number, previous experience, and expected salary.

📌 Receptionist / Front Office Executive (Patna)
🏢 Shankar Jyoti Netralaya Private
📍 Patna