- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle international customer inquiries with cultural sensitivity and adaptability.
- Process customer orders, cancellations, and refunds efficiently while maintaining accuracy.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre setting.
- Excellent communication skills for effective voice interactions with customers.
- Ability to work on an international rotational shift schedule (24/7).
- Basic computer knowledge for navigating software applications used in the call centre.
📌 Customer Support Executive (Noida)
🏢 TP
📍 Noida
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