Prime last-mile operations for Delhi /NCR end-to-end ownership of delivery performance across the city hub

network.

SLA, breach metrics and cost — holding SLA adherence, driving breach metrics down, and owning last-mile cost per

order across both cities.

Rate card inputs — recommending the right rider / vendor rate card for each area and lane, and managing last-mile cost

through it.

Business growth — identifying performance improvement areas and the hubs where volume can be grown, and working

with sales counterparts on serviceability and client commitments.

Team leadership — building, running and reviewing the city ops teams, and setting the operating cadence they work to.

Ground presence — regular hub visits and direct interaction with riders and hub teams; this is not a desk role.

WHAT WE’RE LOOKING FOR

MUST-HAVES

8–10 years of experience in e-commerce / last-mile

logistics operations, including direct ownership of a city

or region.

Deep, first-hand understanding of NCR

geography — areas, lanes,



hub catchments and how

the city moves. This is the most key requirement

for the role.

Control tower or on-ground ops background —

someone who has actually run cities and hubs, not only

reported on them.

Experience managing city ops teams and running a

review and escalation cadence.

Willing to be on the ground in Hyderabad and to travel

to Ahmedabad regularly.

Communication in English and Hindi; Telugu strongly

preferred for working with hub teams and riders.

NICE-TO-HAVES

Engineering degree from a Tier-1 or Tier-2 institution

(preferred, not mandatory).

Prior operating experience in the Ahmedabad / Gujarat

market.

Strong analytical skills — comfortable working with

operational data and cost numbers.

Prior exposure to rate card design or last-mile cost

management.

Experience with SDD / NDD or other speed-sensitive

commerce operations.

📌 Senior Manager (Delhi)
🏢 Shadowfax Technologies
📍 Delhi