BPO Associate - BPO voice process

Requirements:-

- Excellent Communication in English and Hindi

- Freshers are welcome to apply!

- Immediate joiners only.

Job Description:

As BPO Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, robust problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

- Handle inbound queries from customers in a professional and friendly manner.

Identify and resolve customer complaints by providing timely solutions.

Maintain a high level of customer satisfaction by addressing inquiries promptly.

Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.

Work collaboratively with cross-functional teams to resolve escalated issues.

- Work Location: Bangalore

- Shifts: General & Rotational Shift (6 days work1 day off)

-Freshers and Immediate Joiners Only!

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