Job Summary

A Collection Executive is responsible for ing customers to collect outstanding payments, negotiating payment plans, and ensuring timely recovery of dues while maintaining good customer relationships.

Key Responsibilities

Customers via , or in-person visits to collect overdue payments.
Follow up on outstanding invoices and loan repayments.
Negotiate payment plans or settlements with customers.
Maintain accurate records of collection activities and customer interactions.
Update customer accounts and report payment status in the system.
Coordinate with sales, finance, and customer service teams regarding payment issues.
Ensure compliance with company policies and legal regulations related to debt collection.
Prepare daily/weekly collection reports for management.

Required Skills





Strong communication and negotiation skills
Valuable persuasion and problem-solving abilities
Basic computer knowledge (Excel, CRM systems)
Ability to handle customer objections and difficult conversations
Time management and target-oriented mindset

Qualifications

12th,Bachelors degree.
0-3 years of experience in collections, customer service, or sales.
Freshers may also be considered in some companies.

Key Performance Indicators (KPIs)

Collection targets achieved
Reduction in overdue accounts
Recovery rate portfolio performance
Customer interaction quality.

📌 Collection Executive (Bangalore Rural)
🏢 Wroots Global
📍 Bangalore Rural