Responsible for managing day-to-day e-commerce operations across Amazon, Flipkart, Meesho and the company website, ensuring smooth order processing, accurate inventory management, timely claims resolution and payment reconciliation.
Key Responsibilities
- Process online orders and coordinate timely dispatch with the warehouse team.
- Monitor returns, cancellations, RTOs and customer claims; ensure timely filing and follow-up for eligible claims.
- Reconcile marketplace settlements, deductions, fees and payments with bank receipts.
- Maintain adequate stock levels across all online platforms and coordinate replenishment with the factory/warehouse.
- Track inventory discrepancies, pending orders and stock availability.
- Prepare regular reports on orders, returns, claims, settlements and inventory.
- Coordinate with marketplace support, accounts and warehouse teams to resolve operational issues.
Required Skills: Positive knowledge of MS Excel, attention to detail, numerical accuracy, follow-up skills and preferably prior experience with e-commerce marketplaces.