We are seeking a detail-focused, customer-oriented, and qualified Customer Service Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests in a timely manner.

Responsibilities:

- Answer incoming calls from customers and assist them with their queries.
- Verify customers' identity by following company procedures before discussing any accounts, products, or information.
- Keep customers' information up to date on the internal CRM system.
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs,



clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
- Escalate customer complaints to the management.
- Ensure customers are kept up to date with the progress of their request or service.
- Work in line with company KPI’s regarding call volume and service levels.

📌 Customer Service Representative (Howrah)
🏢 Mayank Maheshwari Consultancy
📍 Howrah