Job Summary

The Senior Security Analyst should work as a technical SME for the Microsoft Entra ID solution, key delivery outcomes expected from this role are:

- Understand requirements related to minor enhancements, develop, test and deploy
- Analyze and resolve L3, L2 tickets
- Application Onboarding in Entra ID - Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
- Application customization - JavaScript driven
- Minimal hands-on experience in Customer IAM solutions like Ping Advanced Identity Cloud or ForgeRock Identity Cloud or Ping Access/Ping Federate
- Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
- Triage & resolve production incidents, restore the service availability within SLA targets
- Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
- Create SOP documents for L1 service desk team
- Guide the Security analysts and associates deployed for CIAM workstream
- Adaptable working in shifts as per roster rotation.
- Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations
- Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.

Requirements

Education Requirements

Minimum Bachelor Degree:



BE degree in Computer Science, Information Security, or a related field.

Years of Experience

4-7 years. Minimum 2-3 years of relevant support experience in Entra ID.

Basic Qualifications

- 4-7 years of experience in operations support leveraging Entra ID. Other CIAM solutions like OKTA, Ping Access/Ping Federate, ForgeRock Open AM experience is acceptable, but Entra ID experience (minimum 2-3 years) is mandatory.
- Working in shift model as per roster rotation strategy
- Team collaboration, Effective communication.

Technical Skills

- Hands-on operations support experience in Entra ID. L2/L3 tickets, App Onboarding.

Preferred Qualifications

- CIAM Implementation and Operations support experience.
- Exposure to Workforce access management implementation and multi-factor authentication.
- Scripting and Java development experience

Job Details

- Job Type: Permanent
- Location: Tamil Nadu, India
- Experience: 4-6 years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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