Job description:

Position: Guest Service Associate (GSA)

Location: Middleton Street

Working Hours: 10:00 AM - 10:30 PM (with a shift break)

Job Summary:

We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our guests.

Key Responsibilities:

Guest Interaction:

- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Attention to detail and a guest-oriented approach.
- Ability to handle high-pressure situations.
- Knowledge of the menu, food preparation, and beverages (especially in fine dining).
- Welcome and assist guests upon arrival.
- Address guest inquiries, complaints, or concerns promptly and professionally.
- Provide information about menu items, services, or special events.

Service Delivery:

- Take orders accurately and deliver food and beverages in a timely manner.
- Ensure the table setting is clean, organized,



and properly arranged.
- Handle billing and payment processing.

Upselling and Recommendations:

- Suggest menu items, beverages, or promotions based on guest preferences.
- Promote additional services or events hosted by the establishment.

Coordination with Team:

- Communicate effectively with kitchen staff and management for smooth service.
- Collaborate with other servers or staff to manage high guest volumes.

Maintenance and Cleanliness:

- Maintain cleanliness in the dining and service areas.
- Ensure compliance with hygiene and safety regulations.

Perks:

- Competitive salary
- Employee meals
- Opportunity for growth opportunities within the restaurant
- Friendly and supportive work environment

If you are passionate about hospitality and eager to be part of a team dedicated to delivering an unforgettable dining experience, we would love to hear from you.

📌 Guest Service Associate / Steward (Kolkata)
🏢 doma and boma foods
📍 Kolkata