Call Center Manager (Healthcare)We are looking for an experienced Call Center Manager to lead a team of 2–3 Telecalling Executives. The ideal candidate should have positive leadership skills, experience in handling patients, and the ability to achieve daily calling targets.

Key Responsibilities & Skills

- Manage and support a team of 2–3 Telecalling Executives to achieve daily and monthly targets.
- Handle both inbound and outbound calling operations and ensure smooth day-to-day functioning.
- Guide the team in calling patients, explaining treatments and services, and scheduling appointments with partner hospitals.
- Monitor call quality, team performance, and ensure excellent patient experience.
- Train, motivate, and coach team members to improve their communication and productivity.
- Resolve patient complaints and handle escalations in a professional and timely manner.
- Coordinate with hospitals and internal teams to ensure smooth patient follow-up and appointment management.

📌 Telemarketing Manager (New Delhi)
🏢 Gencare
📍 New Delhi