Role Overview :

We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions. The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.

Key Responsibilities 1. Student Onboarding

● Manage end-to-end onboarding of new students

● Ensure a smooth and positive onboarding experience

● Guide students through processes, tools, and expectations

2. Student Engagement & Community

● Participate in student engagement initiatives

● Foster meaningful interaction within the student community





● Improve participation and overall satisfaction levels

3. Customer Support

● Handle student queries via calls, WhatsApp, and email

● Provide timely, accurate, and empathetic resolutions

● Maintain high responsiveness and service quality

4. Referral Generation & Conversion

● Pitch referral programs effectively to students

● Drive referral participation and conversions

● Track and optimize referral performance

5. Retention & Relationship Management

● Build and maintain robust student relationships

● Identify at-risk students and take proactive action

● Improve student retention and overall experience

📌 Student Support Executive (Bengaluru)
🏢 Apnatime Tech Private
📍 Bengaluru