Application Support

Location: Chennai
Experience: 5 to 8 Years
Role: Application Support Engineer

Job Description:

- Provide L2/L3 application support for production applications and services.
- Robust experience in Python for application troubleshooting, scripting, automation, and issue resolution.
- Hands-on experience with Apache Kafka for monitoring topics, producers/consumers, message flow, and troubleshooting Kafka-related issues.
- Experience with monitoring and observability tools such as Splunk and/or Dynatrace.
- Analyze application logs, identify root causes, and resolve production incidents within defined SLAs.
- Perform incident, problem, and change management activities.
- Monitor application health, performance, availability, and system metrics.
- Develop scripts/automation using Python to reduce manual support activities.
- Troubleshoot API, application,



integration, and data-flow issues.
- Work closely with development, infrastructure, database, and middleware teams for issue resolution.
- Participate in production deployments, release validation, and post-deployment monitoring.
- Prepare incident reports, RCA documents, and operational/support documentation.
- Participate in rotational/on-call support as required.

Primary Skills:

- Python
- Apache Kafka
- Splunk / Dynatrace
- Application/Production Support
- L2/L3 Support
- Incident & Problem Management
- Log Analysis & Troubleshooting

Good to Have:

- Linux/Unix
- REST APIs
- SQL
- Shell scripting
- Kubernetes/Docker
- ITIL processes
- CI/CD exposure

📌 Application Support Engineer (Chennai)
🏢 Advance Career Solutions
📍 Chennai