-Manage & respond to customer queries through Chats, Emails, & Outbound Calls.
-Collaborate with internal teams to resolve complex issues and enhance service delivery.
-Maintain accurate records of interactions, issues raised, and follow-up actions.
Required Candidate profile
-Upto 1 year of experience in customer success
-Robust written & verbal communication skills
-Good problem-solving ability with a customer-first approach
-Familiarity with chat platforms & CRM systems