Job Role: Immigration Visa Counselor – Sales & Client Relations

Job Overview

We are looking for a confident, professional, and result-oriented Immigration Visa Counselor who can handle client inquiries, provide accurate visa guidance, build strong customer relationships, and convert potential leads into successful sales.

Key Responsibilities

- Client Counseling: Guide clients regarding study visas, work visas, visitor visas, PR, spouse visas, and other immigration programs.
- Query Handling: Handle incoming calls, WhatsApp messages, social media inquiries, and walk-in clients professionally.
- Lead Conversion: Understand clients’ requirements, explain suitable visa options, address their concerns, and convert inquiries into confirmed clients.
- Sales & Follow-ups: Follow up with prospective clients regularly, maintain communication, and close sales through effective counseling.
- Client Relationship Management: Build trust with clients by providing clear information about eligibility, documentation, processing timelines, and service charges.
- Documentation Guidance: Explain the required documents and guide clients throughout the application process.
- Lead Management: Maintain records of inquiries, follow-ups, client details, and sales conversions in the CRM or company database.




- Target Achievement: Achieve monthly sales targets and contribute to the company’s overall business growth.
- Professional Communication: Communicate confidently in Punjabi, Hindi, and English while maintaining a professional approach.

Required Skills & Qualifications

- Positive communication and convincing skills.
- Strong sales, negotiation, and client-handling abilities.
- Ability to turn inquiries and conversations into sales.
- Basic knowledge of immigration and visa processes.
- Proficiency in WhatsApp, phone calling, and computer applications.
- Previous experience in immigration counseling, telecalling, or sales will be preferred.

Key Performance Indicators (KPIs)

- Number of inquiries handled.
- Quality and consistency of follow-ups.
- Lead-to-client conversion rate.
- Monthly sales and revenue targets.
- Client satisfaction and relationship management.

Ideal Candidate: Someone who can confidently guide clients, understand their needs, handle objections, build trust, and convert genuine inquiries into sales through professional counseling.

Job Type: Full-time

Salary: Fixed salary + performance-based incentives (as per company policy).

📌 Visa Counsellor (Rupnagar)
🏢 Alfa Immigration
📍 Rupnagar