At Shaadi.com, we're redefining how people find one of life's most meaningful relationships. As India's leading matchmaking platform, we've spent over two decades combining technology, AI, data and human insight to help millions make life-changing connections. We're not just building a platform—we're shaping experiences that matter, at a scale few companies ever get to.

? About the Role: Quality Analyst

Be the guardian ?️ of every member experience at the world's largest matrimony platform.

Audit calls, chats & emails and help our team deliver empathetic, premium service ❤️

Shift Timings: 11.30pm to 8.30am

Location: Thane

? Key Responsibilities:

? Audit - Calls, Chats, Emails vs quality standards

? Coach - Give feedback + run sessions that improve scores

? Analyze - Spot trends, CSAT/NPS dips & error patterns





?️ Improve - Work with Ops & Training to close quality gaps

⭐ Own Metrics - Audit scores, CSAT, FCR, AHT, Fatal Errors

? What We’re Looking For:

✅ 3-5 yrs as QA in Contact Center / Customer Service

✅ Hands-on with Voice, Chat & Email audits

✅ Solid in CSAT, NPS, FCR, AHT metrics ?

✅ Excel/Sheets pro ? | Freshdesk, Zoho, Verint = Bonus

✅ Fluent English + Hindi. Regional = Plus ?️

✅ Bachelor's Degree - Any field ?

? Why Join Us?

? Great Pay + Incentives

❤️ Meaningful Work - Help families find their match

? Fast Growth - QA → Sr QA → QA Lead

? Good Perks

? Iconic Brand since 1996

📌 QA / QC Analyst (Thane)
🏢 Shaadi.Com
📍 Thane