Job Description

• Woodrock Infotech_ Kolkata _ Hiring for Quality Analyst*

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement.

Job Responsibilities-

- Must be a confident communicator and be able to build rapport with the team
- Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable.
- Need to do call barging & auditing.
- Monitor the Associates performances.
- Work with TL and moderators on ways to improve performance KPIs
- Investigate errors and conduct sample moderations, ‘call out’ moderators, and conduct weekly one on one’s.
- Calibrate and refresh/train team on required policy.

Criteria-





- Need to have at least 1 year of experience as a quality Analyst.
- Must have a positive communication skill in English.
- Must have hands on experience in using QC tools.

· Open to Work in 24X7, 6 days working Rotational

Perks and Benefits:

- Growth opportunities
- On time salary
- PF
- Dynamic workplace

Looking for immediate joiners.

Salary- Up to 3lpa for deserving candidates.

Interested candidates contact Kathakali@ (phone hidden) or share CV to [email protected]

📌 Quality Analyst (India)
🏢 WOODROCK INFOTECH PRIVATE
📍 India