15 Oct
|
Sampanna Services Private
|
Hubli
15 Oct
Sampanna Services Private
Hubli
• Supervise a team of outbound voice agents to achieve daily/weekly/monthly targets.
• Monitor agent calls, provide regular coaching, feedback, and performance evaluations.
• Drive performance metrics such as conversion rate, call quality, adherence, and attendance.
• Ensure process compliance and quality standards are maintained.
• Conduct daily team huddles, share updates, and motivate team members.
• Handle escalations and support agents in resolving complex customer queries.
• Generate reports on team performance and submit to management as required.
• Collaborate with QA and Training teams for continuous improvement initiatives.
• Manage team scheduling, leaves, and roster planning effectively.
📌 Team Leader - Operations (Hubli)
🏢 Sampanna Services Private
📍 Hubli