Key Responsibilities

● Make outbound calls to customers for overdue payments

● Handle inbound queries related to outstanding dues and payment options

● Negotiate repayment plans and convince customers to explicit dues

● Update call details, payment commitments, and remarks in CRM systems

● Follow up on Promise to Pay (PTP) cases

● Meet daily call targets and monthly collection goals

● Escalate complex or sensitive cases to team leaders

● Maintain call quality standards and compliance guidelines

Required Skills

● Average spoken English (Versant 2-3 Equivalent)

● Good negotiation and persuasion skills

● Ability to handle rejection and difficult customers calmly

● Basic computer knowledge (MS Excel, CRM tools)





● Listening skills and problem-solving attitude

Qualifications

● Minimum: 12th pass / Graduate/ Non-Pursuing

● Experience: 0–3 years (freshers can apply)

● Age Limit – 30 Yrs.

Preferred Experience

● Experience in voice process (collections, telesales, or customer service)

● Exposure to domestic calling processes

Location

Taurus BPO, Red square building, opposite orbit mall, Workie tech park, 2nd floor. Vijay Nagar, Indore, Pin code - 452010, Madhya Pradesh.

📌 Customer Care Executive (Indore)
🏢 Taurus Bpo Services India
📍 Indore