Onsite Support Executive – Job Description

Role Overview

The Onsite Support Executive is a client-facing support role responsible for ensuring the smooth functioning of WovVTech's Automated Daily Sales Reporting (ADSR) solution within assigned shopping malls.

This is not a core technical or software development role. You will not be involved in coding or programming-related activities. Instead, you will serve as the primary point of contact for the mall management team and tenant stores, providing operational support and coordinating issue resolution.

This is not a field-based role. You will be stationed at the assigned mall office and provided with a dedicated workstation along with a laptop or desktop to perform your responsibilities.

About WovVTech

WovVTech provides WovVRA (Automated Daily Sales Reporting - ADSR), a smart platform that enables shopping malls to automate tenant sales data collection and reporting.

Our solution captures daily sales, billing, and revenue information from retail stores, allowing mall management to:

- Access accurate and automated sales data
- Monitor tenant performance
- Generate advanced analytics and reports
- Compare sales across multiple locations
- Track revenue trends
- Improve operational efficiency and ROI

The WovVRA portal provides secure, role-based access, enabling authorized users to manage multiple mall locations through a single platform.

Key Responsibilities

1. Software Installation & Onboarding

- Install WovVTech software at tenant stores after verifying the installation checklist.
- Coordinate with store personnel to complete the installation process successfully.

2. Daily Sales Data Monitoring





- Monitor daily sales data flow from all integrated tenant stores.
- Troubleshoot data flow issues wherever possible.
- Escalate issues to the respective tenant, mall management, or internal technical team whenever required.
- Follow up until the issue is resolved and normal data flow is restored.

3. Audit & Reconciliation

- Collect BWR (Billing-wise Reports) from tenant stores during the first week of every month.
- Perform audit reconciliation using the collected reports.
- Gain complete understanding of the audit process within the first three months of joining.
- Good working knowledge of Microsoft Excel is essential for this responsibility.

4. Client Relationship Management

- Maintain a professional and positive relationship with mall management and tenant stores.
- Act as WovVTech's onsite representative.
- Provide timely updates on ongoing issues and resolutions.
- Ensure prompt and proactive communication with stakeholders.

5. Coordination with Internal Teams

- Work closely with the backend support and technical teams.
- Escalate complex issues with complete details and assist in their timely resolution.
- Ensure proper follow-up until closure.

Work Expectations

- Maintain a professional appearance by wearing formal attire and shoes during working hours.




- Demonstrate excellent communication skills and customer service attitude.
- Be punctual, responsible, and proactive in handling day-to-day activities.
- Accurately maintain attendance through the mall's attendance register or biometric system, wherever applicable.

Working Hours

- Working Days: Monday to Saturday
- Weekly Off: Sunday
- (Subject to business requirements, the weekly off may be changed to a weekday in the future.)
- Working Hours: 10:00 AM to 7:00 PM

Employees are expected to adhere to the prescribed working hours and attendance procedures.

Training & Learning

- A senior team member will provide 7–10 days of hands-on training covering all essential processes and responsibilities.
- Your performance will be assessed during and after the training period to ensure readiness for independent handling of responsibilities.
- Continuous guidance and support will be available from senior team members and the technical team during your learning phase.

Preferred Skills

- Good communication and interpersonal skills
- Basic computer proficiency
- Working knowledge of Microsoft Excel
- Problem-solving and troubleshooting ability
- Customer-focused attitude
- Willingness to learn new processes
- Ability to coordinate with multiple stakeholders
- Professional grooming and etiquette

Growth opportunities

This role offers exposure to mall operations, retail technology, client relationship management, data auditing, and operational support. High-performing employees may have opportunities to grow into senior support, operations, client success, or implementation roles within WovVTech.

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