Role & responsibilities

Customer Service Representative

Working Hours:

- Shift will be in any of United States of America time zones
- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Job Description:

- Receive

inbound Calls/Emails/Chats and ensure that cases and interactions are logged

correctly in the required tool

- Provide recruitment support to candidates (fresh applicants, rehire) as per

defined processes

- Walk customers/ Provide navigational support on self-service portal
- Ensure security verifications are carried out per company policies and

procedures and is lines with the GDPR guidelines

- Place outbound calls to customers when required in line with Client / Company

guidelines

- Work productively whilst maintaining exceptional call/data quality standards

in line with targets

- Contribute to the team through open and regular communication with peers /

supervisors





- Adhere to all company or departmental policies and procedures (personnel and

operational)

- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated

with the current process

- Maintain regular and punctual attendance in line with company policies and

procedures

- Minimize customer complaints and escalations by providing exceptional service

and call control

Knowledge & Skill Requirement

- Ability to demonstrate an effective use of customer service technologies to

complete a customer transaction using Ticket Tracking System (Service Now

preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills

Interested candidates Send Resume in Whatsapp Poojha ((phone hidden))

📌 Voice Process Executive (Gurugram)
🏢 Trigent Software
📍 Gurugram