✅ Manage customer relationships and ensure a positive service experience.

✅ Contact customers to schedule periodic vehicle servicing and follow-up visits.

✅ Handle customer enquiries, complaints, and escalations related to vehicle servicing.

✅ Coordinate with Service Advisors, Workshop Managers, technicians, and spare parts teams.

✅ Monitor customer satisfaction, service quality, and timely vehicle delivery.

✅ Conduct post-service follow-up calls and collect customer feedback.

✅ Improve customer retention, repeat service visits, and workshop business.

✅ Promote periodic maintenance, extended warranty, and value-added services.

✅ Monitor customer satisfaction scores, feedback, and service-related reports.

✅ Maintain customer databases, CRM records, and service follow-up reports.

✅ Identify opportunities to improve customer loyalty and service revenue.

✅ Guide and support the customer relationship team to achieve performance targets.

📌 Automotive Service Advisor (Bengaluru)
🏢 Mahindra anant cars
📍 Bengaluru