- Drive revenue across F&B;, entertainment and events through sales, upselling and packages.
- Ensure smooth operations with focus on food quality, service, safety and entertainment readiness.
- Control costs and inventory while minimising wastage and maintaining product availability.
- Deliver excellent customer experience through engagement, complaint resolution and seamless event execution.
- Maintain hygiene, cleanliness and food safety standards.
- Handle guest queries and resolve service issues promptly.
- Train and guide team members on service and SOPs.
- Coordinate with vendors for the planning and timely procurement of raw materials, ingredients and other centre consumables, while ensuring an effective inventory tracking and control mechanism.
- Ensures optimal stock availability at all times and proactively prevents stock-outs or non-availability of essential items.
- Conducts regular operational audits and employee training programmes focused on customer service, operational standards, and continuously enhancing the overall customer experience.
- Prepare and submit required daily reports.
- Additional responsibilities or requirements as assigned by Management from time to time.
Preferred Candidate
- 2–5 years of F&B; supervisory experience.
- Experience in handling high-volume/premium dine-in operations preferred.
- Experience fine/casual dine-in restaurant or social entertainment centre preferred.
- Comfortable working on weekends and holidays.
- Valuable team player and motivating the FOH and BOH team in driving the revenue
- Should have the ability to identify the root cause of F&B; variances and implement corrective action.