15 Oct
|
Sampanna Services Private
|
Hubli
15 Oct
Sampanna Services Private
Hubli
• Monitor live and recorded calls to evaluate agent performance against quality standards.
• Share regular feedback with agents to improve communication, customer handling, and compliance.
• Identify training needs based on performance trends and quality gaps.
• Prepare and maintain quality reports and performance dashboards.
• Collaborate with team leaders and trainers to implement quality improvement plans.
• Ensure adherence to customer interaction protocols, DND rules, and regulatory guidelines (RBI, NBFC, etc.).
• Perform RCA (Root Cause Analysis) of errors or escalations.
• Participate in calibration sessions to ensure consistency in evaluations.
📌 Quality Auditor (Hubli)
🏢 Sampanna Services Private
📍 Hubli