Job Details

- Job Title: GSOC Engineer
- Department: Service Operations
- Position Type: Full time
- Job Location: Bengaluru
- Shift Timings: 247 Shifts
- Work Mode: WFO
- Industry Type: Telecom
- Travel Required: No

A Day in the Life of GSOC Engineer

The role will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.

Responsibilities

- Handling the customer request via Ticketing system or Email.
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
- First level support to the customer request and acknowledge the request.
- Escalate the alarms and issues on time to the next level.
- Report generation and updating to the stake holders of the organisation.





What will make you eligible for this role

Bachelor of Engineering (Electronics or computer engineer)

Experience, that will be an advantage

0-1 years of relevant experience in Telecom/IT industry.

What will make you the best-fit for this role

- Linux - Basic/Intermediate Level (CLI)
- SQL - Basic/Intermediate Level
- Knowledge of Database- SQL, ORACLE
- Basic Knowledge of Telecom (GSM, Mobile Networks)
- 0-1-year experience as a Tier 1/Tier 2 support engineer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GSOC Engineer (India)
🏢 Telarix
📍 India