Job Summary

Overview This position will serve as a key member of the Insurance/Finance Team of Gallagher Service Center LLP. Will be reporting to the Service Delivery Manager.

Responsibilities

- The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
- This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
- The ability to motivate, instill accountability and achieve results.
- Effectiveness of a team of Process Associates.
- Prepare MIS reports.
- Interact with Customers and manage their queries.
- This position will require providing day-to-day coordination on the activities of the team.
- Attending and responding to written/electronic correspondence.
- Candidate should have been in a Team Lead role, on papers for at least 1year




- Should have exposure to handling 10+ FTEs
- Positive attitude and should be flexible to work in energetic environment.
- Ability to generate process improvement ideas through Kaizen and projects.
- Enhances organization reputation by taking ownership and accountability

Qualifications

- Graduate/Post Graduate (Preferably Commerce).
- Work Experience: Minimum 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain)
- Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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