Key Responsibilities

- Handle inbound and outbound calls regarding patient appointments, department inquiries, and hospital services.
- Provide accurate information about OPD schedules, doctor availability, and facility guidelines.
- Confirm, reschedule, or cancel patient appointments using the hospital management software.
- Follow up with patients for post-consultation feedback and upcoming procedure reminders.
- Address basic patient queries or direct complex medical concerns to the appropriate department.
- Maintain accurate records of all customer interactions and call logs in the internal database.

Required Qualifications & Skills

- Education: Any Bachelors degree (BA, B.Com, B.Sc, BBA, etc.).
- Experience: 0 to 1 year in telecalling,



customer support, or front-desk roles (Healthcare experience is a plus, but freshers are encouraged to apply).
- Languages: Proficiency in English and Kannada; knowledge of Hindi or other regional languages is highly preferred.
- Communication: Exceptional verbal communication, active listening, and phone etiquette.
- Soft Skills: High empathy, patience, and a patient-centric mindset needed for a hospital workplace.
- Technical Skills: Basic computer knowledge and familiarity with MS Office (Excel, Word).

📌 Walk-in || Call Center Executive (Bengaluru)
🏢 Sri Shankara Cancer Foundation
📍 Bengaluru