Business Development & Client Servicing Manager/Executive

Infinite IT Solutions a web and digital marketing company is looking for a dynamic and result-driven Business development Manager/Executive with strong B2B sales experience in Web Development, App Development, Custom Software Solutions and Digital Marketing services. The ideal candidate will have hands-on experience in lead generation Outbound Sales Calling, client consultation, and closing deals.

The role major responsibilities are new business generation + client relationship management + revenue growth + coordination with delivery teams.

Core Business Development Responsibilities & Client Servicing includes

- Business Development & Lead Generation - Identify and generate new business opportunities through digital channels, LinkedIn, networking, referrals and outbound calling. Develop and maintain a healthy sales pipeline.
- Proposals & Costing: Prepares, shares, and updates client proposals, scopes of work, and pricing models for website development, maintenance, and digital marketing services.
- Client Engagement & Follow-ups: Manages client communications, follow-ups, and virtual meeting coordination across key accounts
- Service Offerings: Represents services including Web Design & Development, SEO, Social Media Optimization, Google AdWords/PPC, and Mobile App Development.

Role & responsibilities

Business Development & Lead Generation

- Identify and generate new business opportunities through LinkedIn, email campaigns, networking, referrals, digital channels and outbound calling.
- Research and target potential clients in India and international markets.




- Develop and maintain a healthy sales pipeline.
- Conduct prospecting, cold outreach, follow-ups and lead qualification.
- Identify opportunities for website development, eCommerce, SEO, digital marketing, CRM and custom software solutions.

Client Acquisition & Sales

- Understand client requirements and recommend appropriate solutions.
- Prepare proposals, presentations, quotations and Statements of Work (SOW).
- Conduct client meetings and product/service presentations.
- Negotiate commercials and close deals while maintaining company margins.
- Follow up consistently from initial enquiry through closure.

Client Servicing & Relationship Management

- Act as the primary point of contact for assigned clients.
- Maintain robust, professional and long-term client relationships.
- Understand client objectives, business challenges and expectations.
- Ensure timely communication regarding project progress, deliverables and timelines.
- Handle client queries, concerns, feedback and escalations professionally.
- Maintain regular client follow-ups to identify additional requirements.

Upselling & Cross-Selling

- Identify opportunities to expand existing accounts.
- Promote additional services such as SEO, Google Ads, social media marketing, website maintenance, hosting, eCommerce development,



CRM and AI/automation solutions.
- Develop recurring revenue opportunities through retainers and subscription-based services.

Project & Delivery Coordination

- Coordinate between clients and internal design, development, SEO and marketing teams.
- Ensure client requirements are clearly communicated to the delivery team.
- Track project milestones, deliverables and client approvals.
- Proactively identify delays, scope changes and potential issues.
- Ensure projects remain aligned with agreed scope and commercials.

Account Management

- Maintain client records, communication history, proposals and commercial details in the CRM.
- Monitor existing accounts, renewals and recurring contracts.
- Track pending payments and coordinate with the accounts team when required.
- Conduct periodic client reviews to understand satisfaction and future requirements.

Preferred candidate profile

- Excellent written and verbal communication skills along with Strong client relationship and interpersonal skills.
- Good understanding of web and digital marketing services such as Web design, Custom App development, SEO, Content Marketing, Social Media, PPC and Online Reputation Management.
- Strong coordination, follow-up, and project management abilities.
- Ability to manage multiple clients and projects simultaneously.
- Good problem-solving and decision-making skills.
- Strong attention to detail and ownership of assigned accounts.
- Ability to work under deadlines and handle client escalations professionally.
- Good presentation and reporting skills.

📌 Business Development Manager - Web & Digital Marketing Company Gurgaon (Gurugram)
🏢 Infinite IT Solutions
📍 Gurugram