1. Make outbound calls to customers regarding pending loan payments, overdue EMIs, and outstanding dues.
2. Remind customers about payment due dates and follow up on overdue accounts.
3. Explain payment details and assist customers with resolving payment-related queries.
4. Convince customers to make timely payments and achieve assigned collection targets.
5. Maintain proper records of customer calls, payment commitments, and follow-up activities.
6. Coordinate with team leaders and the collection team to achieve monthly targets.
7. Handle customer queries professionally and maintain positive customer relationships.
8. Follow company policies and applicable RBI guidelines for fair and ethical recovery practices.